Methods for assessing the economic efficiency of implementing AI–based chatbots for customer experience management

E. V. Mishchenko; M. I. Yarantseva; D. N. Verzhykovskyi; S. A. Ghazaryan

doi:10.24182/2073-9885-2025-18-2-22-31

Research / Publication

2025 / Journal article

Methods for assessing the economic efficiency of implementing AI–based chatbots for customer experience management

E. V. Mishchenko, M. I. Yarantseva, D. N. Verzhykovskyi, S. A. Ghazaryan

Publication: Entrepreneur’s Guide
Year: 2025
Pages: 22-31
DOI: 10.24182/2073-9885-2025-18-2-22-31
Original title: Methods for assessing the economic efficiency of implementing AI–based chatbots for customer experience management

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Bibliographic reference

E. V. Mishchenko, M. I. Yarantseva, D. N. Verzhykovskyi, S. A. Ghazaryan. Methods for assessing the economic efficiency of implementing AI–based chatbots for customer experience management. Entrepreneur’s Guide. 2025. 22-31. https://doi.org/10.24182/2073-9885-2025-18-2-22-31

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